Sharing ideas and capturing hidden knowledge that people possess (what they have learned over years, a website, a resource, contact, etc) when trying to solve a problem (and that is what we tend to do a lot of) is always a good strategy.
Tangler or an equivalent would be a suitable vehicle for this sort of exchange as each Tangler subject topic could contain the distilled essence of a solution to the problem posed - just read the forum and get either some tips on getting to a solution or the solution itself (hopefully with links to the relevant resource). Again as with a lot of Web 2.0 applications, there is a tantalising opportunity to aggregate and make accessible the knowledge of the myriad informed groups within an organisation.
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